Refund and Return Policy

Last updated: September 27, 2025

At GenuviLab, we work to offer services and products of the highest quality. Due to the nature of our operations and in accordance with our internal policies, we do not offer returns, exchanges, or credits under any circumstances.

1. Scope

This policy applies to all purchases and/or service agreements made through our website www.us.genuvilab.com, as well as through our official sales and contact channels.

2. General Conditions

All sales are final.

• No product or service returns are accepted.

• No full or partial refunds are issued.

• No exchanges for other products or services are permitted.

• No credit notes are issued under any circumstances.

3. Customer Responsibility

Before confirming a purchase or service agreement, the customer is responsible for:

• Carefully verifying all product or service information.

• Ensuring that all provided data is accurate.

• Resolving any questions with our support team before proceeding with payment.

4. Legal Exceptions

In cases where current Colombian law mandates otherwise, the corresponding consumer protection provisions will apply.

5. Contact

If you have any questions about this policy, you can contact us at:
📧 [email protected]