Privacy Policy

Last updated: September 27, 2025

At GenuviLab, we respect your privacy and are committed to protecting the personal data you provide through our website www.us.genuvilab.com. This Policy explains how we collect, use, and protect your information.

1. Data Controller

Contact email: [email protected]
Address: Miami, Downtown

2. Information We Collect

We may collect the following data:

• Full name

• Identification number (when applicable)

• Email address

• Phone number

• Information provided through contact or subscription forms

• Browsing data (cookies, IP address, device type, and browser)

3. Purpose of Data Processing

Personal data will be processed for the following purposes:

• Responding to requests, inquiries, or claims

• Providing information about our products and services

• Managing administrative, commercial, and billing processes

• Complying with legal or contractual obligations

• Improving the browsing experience on our website

• Sending promotional communications and newsletters (when authorized by the user)

4. Use of Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. Users can configure their browsers to block or delete cookies at any time.

5. Data Subject Rights

In accordance with Law 1581 of 2012 and related regulations, you as the data subject have the right to:

• Access, update, and correct your data

• Request proof of consent granted

• Be informed about how your data has been used

• File complaints before the Superintendence of Industry and Commerce (SIC)

• Revoke consent and/or request the deletion of your data

To exercise your rights, please contact us at [email protected].

6. Data Retention

Data will be retained only for as long as necessary to fulfill the purposes described or as required by law.

7. International Data Transfer

In cases where data is transferred to third parties located in other countries, GenuviLab will ensure that adequate protection measures are in place in accordance with the General Data Protection Regulation (GDPR) and applicable Colombian legislation.

8. Security Measures

We adopt the necessary technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.

9. Policy Updates

GenuviLab may modify this Policy at any time. Updates will be published on our website with the corresponding effective date.

10. Contact

If you have questions, comments, or requests related to this Privacy Policy, you can contact us at:
[email protected]